Maurellan™ Refund Policy

Effective Date: July 25, 2025 at 11:45 AM CST
Operated by: Maurellan LLC, State of Illinois

Thank you for shopping with Maurellan™. As a small, independent brand rooted in clarity and care, we are committed to maintaining a transparent and respectful exchange with our customers. This policy outlines the terms of eligibility for refunds, exchanges, and returns for both digital and physical products.

Please read this policy carefully before making a purchase.

1. Digital Products (eBooks, Downloads, Templates, Courses)

All digital products sold through Maurellan™ are final sale and non-refundable. Due to the nature of instant access and electronic delivery, we are unable to process returns or offer refunds once your purchase has been confirmed and the product has been made accessible.

We encourage all customers to carefully review product descriptions before purchasing. If you have questions about a digital product, feel free to contact us before checkout.

2. Physical Products (Candles, Teas, Merchandise)

Eligible physical products may be returned or exchanged within 7 days of delivery under the following conditions:

• The item arrived damaged or defective

• You received the wrong item

• There is a verified quality issue acknowledged by our team

To initiate a return or exchange request, please email us at support@maurellan.com with the following:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

If your request is approved, we will issue either a replacement, store credit, or refund, depending on product availability and the nature of the concern.

Returned items must be unused, unopened, and in original packaging.

3. Sale Items & Limited Editions

All sale, discounted, promotional, and limited-edition items are final sale and not eligible for refund, return, or exchange under any circumstance unless damaged upon delivery.

4. Unauthorized Returns

We do not accept returns without prior approval. If you send a product back without contacting us first, the return may be refused, and no refund or credit will be issued. Returned items may be discarded at our discretion if unclaimed.

5. Processing Time

Approved refunds, store credits, or exchanges will be processed within 5–10 business days from the date of approval. You will receive a confirmation email once your refund or exchange has been issued.

Please note that refund processing timelines may vary depending on your bank or payment provider.

6. Chargeback & Dispute Policy

By purchasing from Maurellan™, you agree to this refund policy and waive the right to file a chargeback unless fraudulent activity has occurred. Any attempt to bypass this policy through your payment provider (e.g., PayPal, Shopify, Stripe) may be considered a violation of our terms and will result in revoked access to future products or services.

7. Questions or Support

We are here to help. If you have questions about our refund policy or need assistance, please reach out via our Contact Page or email us directly at support@maurellan.com.

📌 Legal Notice

Maurellan™ is operated by Maurellan LLC, a registered limited liability company in the State of Illinois. This refund policy is legally enforceable and was developed in collaboration with legal professionals to align with consumer protection laws, e-commerce regulations, and intellectual property standards.

This policy is reviewed regularly to reflect evolving legal and business standards as Maurellan continues to grow. Thank you for supporting a brand that values clarity, integrity, and refined standards.